Frogmarketer
Privacy Policy
This Privacy Policy describes how we collect, use, and
disclose information obtained via the frogmarketer.com website, including the country-specific
webpages you may be directed to based on your location and IP address from
which you may access our site and this Privacy Policy.
This Privacy Policy also applies to information we may
collect and process via our social media pages and accounts (Facebook,
LinkedIn, YouTube and Twitter) and when you use certain Frogmarketer
applications and extensions that connect to your Frogmarketer online account. Please
note that in order to use our website, you authorize Frogmarketer to transfer
your personal information across national borders and to other countries where
Frogmarketer and its partners operate, including the United States. The
privacy protections and rights of authorities to access your information in
these countries may not be equivalent to those in the jurisdiction where you
are located. We will only transfer your personal information to these countries
where permitted to do so by law and we will take steps intended to ensure that
your personal information continues to receive appropriate protections. If the content
or information that you disclose to us contains the personal information of
other individuals, you must be legally permitted to share it with us.
Summary of Key
Points
By using our
website (including any frogmarketer.com subdomains), signing up for Frogmarketer
sponsored events, registering for a Frogmarketer account, accessing the
Frogmarketer administrative console, and/or interact with Frogmarketer-managed
social media pages on third party platforms (e.g., Facebook, Twitter, LinkedIn,
or YouTube) you agree to the terms of this Privacy Policy, which includes
information about the choices you have with respect to how we use and share
your data.
We will obtain your permission before (i) sending you
promotional material about Frogmarketer products and services; and (ii)
accessing information stored on your device relating to your use of, and
engagement with, our website, social media pages and crash reports. You can
withdraw your consent for us to engage in these activities at any time. This
can be done by modifying your preferences via the Frogmarketer Preference
Center, opting out using the unsubscribe link found at the bottom of our
marketing emails, or by contacting us at contactus@frogmarketer.com.
This policy explains when we process personal
information for our legitimate interests. For example, we may use your personal
information to send you important information about your account; provide the
Frogmarketer products and services you have requested from us; authenticate users
who access the Frogmarketer platform and/or sign in to a Frogmarketer account;
monitor performance and activity on our systems and networks; and for other
purposes described in this Privacy Policy to the extent permitted by law.
We may also share your contact information with our
advertising and sales partners, consistent with your choices.
We may disclose information to third parties we engage
to process data on our behalf, when disclosure may be required in order for us
to comply with legal obligations or in certain other situations if required by
law.
We use cookies and other technologies to track the use
of our websites and apps. To learn about your cookie choices or to disallow
cookies from our site, click here:
https://www.computerhope.com/issues/ch000509.htm. This information isalso
available in our Cookie Policy.
We transfer your personal information to the US and
other countries, which may be outside the country in which you live. We use
European Commission approved contract clauses and Privacy Shield to help protect
your personal information.
What does this privacy policy cover?
This privacy policy describes how we will make use of
your information in the context of frogmarketer.com websites (including
sub-domains to which you may be redirected based on your location);
Personal information shared with us or that which you
make publicly available when interacting with our social media accounts or by
visiting our pages on social media sites; however, such sites are not owned,
managed or controlled by Frogmarketer. The collection, use, and disclosure of
your personal information while visiting these other sites is subject to their
respective privacy policies (not Frogmarketer’s) – so please review those
policies before disclosing any personal information on those sites; Frogmarketer’s
online marketing, sales, and advertising practices.
This privacy policy does not cover the privacy practices
of Frogmarketer merchants or other entities that use Frogmarketer for e-commerce
on their websites. If you are the customer of a merchant or other third party
who uses the Frogmarketer platform on their website, please refer to the
privacy policy on that site for information about how they may use and disclose
of your personal data.
If you are a Frogmarketer business customer, you may
be subject to additional privacy terms in place of or as a supplement to this
privacy policy as part of a license or other commercial agreement in place
between you and Frogmarketer.
What personal information does Frogmarketer collect?
When you register on our website or sign up to attend
an event or webinar, request information or content from us, contact us for
support, Frogmarketer collects information that identifies you. This
information may include:
– Name;
– Company name;
– Email address;
– Username and other login credentials;
– Telephone number;
– Address;
– Country;
– Payment/billing information (if you purchase
something from us online);
– Whether you have provided consent for us to use
and/or share your personal information in a specific way and the time and date
such consent was given;
– Information you provide to us through customer
support communications.
To help keep our databases current and to provide you
with the most relevant content and experiences, we may combine information
provided by you with information from third party sources, in accordance with
applicable law. For example, the size, industry, and other information about
the company you work for (where you have provided company name) will be obtained
from sources including professional networking sites, business databases and registries,
and other information we are able to obtain from our service providers.
If you register for an event or request information
from Frogmarketer and one or more of its partners,
your information will be shared with these partners
with your consent.
We collect information about how you use our websites,
extensions, social media content and our platform. This information may be
anonymous, or it may be associated with you. It includes:
– IP address;
– Type of browser and device;
– Webpage that led you to a Frogmarketer website;
– Search terms entered into a search engine which lead
you to a Frogmarketer website;
– How you use and navigate across our website, the Frogmarketer
platform, and certain
– Extensions (collected through cookies and similar
technologies, or by Frogmarketer servers when you are logged in to the website
or platform);
– Analysis of your content (e.g., activity logs, and
direct feedback from you); and other data that is necessary in order for us to
provide products or services to you, including information sent to us in order
for extensions or applications you add to your Frogmarketer deployment to
operate.
How does Frogmarketer
use my personal information?
Frogmarketer uses the information we collect about
you for the following purposes:
•
To fulfill a contract, or take steps linked to a contract (such as
providing customer support, sending you security or other updates and patches);
and facilitating the use of extensions, tools and apps. This includes:
·
Providing you with access to your Frogmarketer administrative console
and other
Frogmarketer products and services you have purchased
from us;
·
Verifying your identity;
·
Sending you necessary communications (for example, related to payments
or
expiration of your subscription); and
·
Administering Frogmarketer certification exams and issuing
Frogmarketer certifications (as
applicable);
·
Analyzing your use and measuring the effectiveness of our websites,
platforms and extensions to better understand how they are being used and
improve our customer experience;
·
To enhance, improve, modify or create new products and services;
·
For determining the effectiveness of our promotional campaigns, so that
we can adapt them to the needs and interests of our users;
·
Using automated systems to analyze your content using techniques such as
machine learning in order to improve our services and the user experience (where
your consent is not required);
·
Diagnosing problems with our websites, platforms, or network;
·
Conducting surveys and market research about our customers, their
interests, the effectiveness of our marketing campaigns, and customer
satisfaction (unless we need consent to undertake such surveys, in which case
we will only do this with your permission);
·
Investigating and responding to any comments or complaints that you may
send to us;
·
To prevent fraud, misuse and illegal activity our websites, platforms
and systems such as to detect and prevent cyberattacks or attempts to commit
identity theft;
·
In connection with legal claims, audits, compliance, regulatory and
investigative purposes as necessary (including disclosure of information in
connection with a contractual obligation, legal process or litigation).
Where you give
Frogmarketer your consent or when doing so is otherwise consistent with your
choices we will:
·
Send you information about Frogmarketer products and services, special
offers and similar information, and share your information with third parties
for their own marketing purposes (if we have your consent);
·
Place cookies and use similar technologies on our websites, on our apps
and in email communications,
in accordance with our Cookies Policy and the information available to you when those technologies are used;
·
Access crash reports and other information stored on your device
relating to your use of, and
engagement with, websites and applications;
·
On other occasions where we ask you for consent, we will use the
information only for the
purpose(s) for which you have agreed that it may be used unless we are required to do
otherwise by law.
Does Frogmarketer
share my personal information?
Frogmarketer shares data with its service providers
and other vendors in order to provide its products and services to customers throughout the world. If you use our
products or services, we will share
your personal information with these entities as necessary in order to provide
the products and services
you receive from us. A current list of our service providers (subprocessors)
and affiliates with whom we share data is included on our list of
sub-processors, as may be amended
from time to time.
Sharing with
other third parties
Frogmarketer may also share your personal information
with other third parties:
• When you agree to the sharing by disclosing it to
others, e.g., you post content on message boards, online chats, blogs, Frogmarketer Forums and our social
media pages (please note that any
information you post or disclose via these methods will become public and may be
available to other users and the general public and we are not responsible for the
information collection, use, disclosure or security of these third parties);
• When we are required to provide information in
response to a subpoena, court order, or other applicable law or legal process (note that this may include laws
or legal obligations imposed by
other jurisdictions other than where you are located);
• When we have a good faith belief that the disclosure
is necessary to prevent or respond to fraud, defend our systems and networks against attacks, or protect
the property and safety of Frogmarketer,
our customers and users, or the public; and
• If we merge with or are acquired by another company,
sell a Frogmarketer website, app, or business unit, or if all or a substantial portion of our assets are
acquired by another company, your
information will likely be disclosed to our advisers and any prospective purchaser’s advisers
and will be one of the assets that is transferred to the new owner.
This privacy policy does not address, and we are not
responsible for, the privacy, information or other practices of any third parties, including any third party
operating any website or service that may be accessible via a link on our platform or websites. The
inclusion of a link on a Frogmarketer
webpage does not imply endorsement of the linked site or service by us or by
our affiliates.
Other
information: collection and use
To the extent permitted by law, we may use and share
aggregate or pseudonymized information that doesn’t specifically identify you (“Other Information”), such as
statistical information about how customers
use our customer support services, consoles, platforms, websites, and extensions; browser
information, device type, demographic information that does not identify you, and data
collected from cookies, pixel tags and other technologies that are not linked
or dissociated from
individual identifiers (like cookie IDs). We use this information to ensure
that our websites,
platforms and other online services are working correctly. If we are required
to treat Other
Information as personal information under applicable law, then we may use and disclose it for the
purposes for which we use and disclose personal information as detailed in this privacy policy.
Cookies and
Pixels
Cookies are pieces of information stored directly on
the computer that you are using. Cookies allow us to collect information such as browser type, time spent on our
websites and platforms, pages visited,
language preferences, and other anonymous traffic data. We and our service providers use the
information for security purposes, to facilitate navigation, to display information more
effectively, and to personalize your experience. We also gather statistical information about use
of the services in order to continually improve their design and functionality,
understand how they are used, to monitor website performance, and track the effectiveness of our
online marketing activities.
Cookies also help us track the success of our online
ads by providing information about which ads are displayed to you, whether they were clicked on and where the ad
was displayed.
We do not respond to do-not-track signals. We engage
in cross-site tracking, which means that we may serve you ads after visiting our site as part of a retargeting
campaign.
If you do not want information collected through the
use of cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or
accepting a particular cookie (or cookies)
from a particular website. You can also refer to http://www.allaboutcookies.org/manage-cookies/index.html to learn more about
cookies and how to manage your
cookie preferences online.
If you do not accept cookies, you may not be able to
use some of the features on our websites and some functions may not work correctly. You also may not receive
advertising or other offers from us that
may be relevant and tailored to your interests. For more information about our cookies and your
choices regarding them can be found in our Cookie Policy.
In addition to cookies, we use pixel tags (also known
as web beacons and clear GIFs) to, among other things, track user engagement with our online ads and email
messages, measure the success of
our marketing campaigns and compile statistics about response rates, and understand more about
how our online services are used.
Sensitive
Information
We ask that you do not send nor disclose to us any
sensitive personal information (e.g., social security or other government identification numbers, information related
to racial or ethnic origin, political
opinions, religion or other beliefs, health, biometrics or genetic
characteristics, criminal background or
trade union membership) on or through our websites, platform, customer support process, or any other
means of communication.
Frogmarketer does not sell your personal information.
Is my personal
information secure?
We understand that the security of your personal
information is important. We provide reasonable administrative, technical, and physical security controls to
protect your personal information.
However, despite our efforts, no security controls are 100% effective so please
be careful when
disclosing your personal information to anyone online.
Where does Frogmarketer
store my personal information?
Your personal information and files are stored on our
servers and the servers of companies we hire to provide services to us. Information about the location of our
servers and sub-processors can be found
here.
Does Frogmarketer
transfer my personal information across national borders?
We may transfer your personal information across
national borders to other countries in compliance with applicable laws.
Where Frogmarketer transfers your personal
information to a country which is not within the EEA and is not subject to
an adequacy decision by the EU Commission, we rely on one or more of the following legal
mechanisms: EU-U.S. Privacy Shield, Swiss-U.S. Privacy Shield, European Commission approved
Standard Contractual Clauses, and your consent in certain circumstances. A copy
of the relevant mechanism can be provided for your review upon request, using the
contact details provided at the end of this privacy policy. For more
information about the
certification of Frogmarketer to the EU-U.S. Privacy Shield, please visit our
Privacy Shield Privacy Policy.
Details about the standard contractual clauses we may also use when we transfer data to third
countries is available here.
Under the law of some countries, you may have the
right to ask us for a copy of your personal information; to correct, delete or restrict (stop any active) processing
of your personal information;
and to obtain the personal information you provide to us for a contract or with
your consent in a
structured, machine readable format, and to ask us to share (port) this
information to another controller.
In addition, you can object to the processing of your
personal information in some circumstances
(in particular, where we don’t have to process the information to meet a contractual or other
legal requirement, or where we are using the information for direct marketing).
These rights may be limited, for example, if
fulfilling your request would reveal personal information about another person, or if you ask us to delete information
which we are required by law to keep
or have compelling legitimate interests in keeping (such as fraud prevention purposes).
To exercise any of these, you can get in touch with us
– or our data protection officer – using the details set out below.
If you have unresolved concerns, you have the right to
report them to an EU or other data protection authority where you live, work or where you believe a
potential violation may have occurred.
Withdrawing consent or otherwise objecting to direct
marketing
Wherever we rely on your consent to process your
personal information, you will always be able to withdraw that consent, although we may have other legal grounds to
continue processing your
information, such as those set out above. In some cases, we are able to send
you marketing information
without your consent, where we rely on our legitimate interests. You have an absolute right to
opt-out of direct marketing communications or the profiling we carry out for marketing purposes at
any time by:
• updating your preferences in your Frogmarketer
account profile;
• updating your preferences in your specific website
or app accounts;
• clicking the unsubscribe link at the bottom of our
marketing emails; or
• contacting us using the details provided at the end
of this privacy policy.
Updates,
corrections, restrictions and copies
If you would like to request to review, correct,
update, suppress, restrict or delete personal information that you have previously provided to us, or if you would
like to request to receive an electronic
copy of your personal information for purposes of transmitting it to another
company (to the extent this
right to data portability is provided to you by applicable law), you may
contact us by emailing contactus@frogmarketer.com. We will respond to
your request consistent with applicable
law.
In your request, please make clear what personal
information you would like to have changed, whether you would like to have your Personal Information suppressed from
our database or otherwise let
us know what limitations you would like to put on our use of your personal information. For your
protection, we will only implement requests with respect to the personal information associated
with the particular email address that you use to send us your request, and we may need to
verify your identity before implementing your request. We will try to comply with your request as
soon as reasonably practicable.
Please note that we may need to retain certain
information for record-keeping purposes and/or to complete any transactions that you began prior to requesting a change
or deletion. There may also be
residual non-identifiable information that will remain in our databases and
other records which will not
be removed.
Additional
information on exercising your rights
You have the right to exercise the rights listed above
free of charge or penalty, but we may limit the number of requests you make or charge reasonable fees as legally
permitted.
You may designate an authorized agent to exercise some
of your rights; however, in order to help protect the security of your personal information, the authorized
agent must follow the same authentication
procedures that are required if you exercise your rights without using an
agent.
Frogmarketer will verify requests made through
authorized agents to help ensure the safety of your account and to comply with
our policies and procedures.
Data Retention
We will retain your personal information for as long
as needed in light of the purpose(s) for which it was provided. The criteria used to determine our retention
periods include: (i) the length of time we
have an ongoing relationship with you and provide the services we agreed to
you; (ii) when we have legal
obligation to which we are subject; or (iii) as advisable in light of our legal position (such as in
regard to applicable statutes of limitations, litigation or regulatory investigations).
Changes to
this policy
Occasionally, we may change this privacy policy to
allow us to use or share your personal information in a different way. If we do, the links to the policy on our
websites (which are generally
found in the footer of the website) will indicate that the policy has been
changed. For new users, the change
will become effective upon posting. For existing users, if the change is significant, it will
become effective 30 days after posting. We encourage you to periodically review this page for
the latest information on our privacy practices.
Contact
If you have a privacy question, concern, or request,
please send an email to privacy@frogmarketer.com.
You may also:
• Contact us at info@frogmarketer.com
• Contact our privacy officer responsible for your
country or region, if applicable. For a list
of privacy officers, please contact
63-66 Hatton Garden, Fifth Floor, Suite 23, London, England, EC1N 8LE
+447442979823
• Lodge a complaint with a supervisory authority
competent for your country or region.